Frequently Asked Questions

Below are some questions that we get asked often about The River Haven. If you have any questions please feel free to contact us!

How many people does your home sleep and what is the maximum allowed?
— Our home can sleep 28 comfortably in beds plus an additional 6 on futons. 32 is our cap on guest occupancy. You're more than welcome to bring along air mattresses if you need. We do have a queen self inflatable air mattress on hand for you to use as well.
Travel times from my area?
— San Antonio, TX (35 - 40 minutes) San Marcos, TX (35 minutes) Austin, TX (45 - 50 minutes) Houston, TX (2 hours) Dallas, TX (3.5 hours) Midland, TX (5.5 hours) El Paso, TX (8 hours)
Can we set up tents in the yard?
— We apologize but to keep the grass healthy and alive we ask that you please not bring along any tents.
Is there Wifi at the home?
— Yes there is fast complimentary wifi throughout the home and yard.
How many cars can park in your drive way? If we have more than can fit where can we park overflow vehicles?
— The home has more than enough parking for the whole family. You can park about 12 with the main house drive way and the guest house drive way. Over flow parking for the home is right across the street in a vacant mowed lot. We ask that you please not park along the road on the street but in the overflow parking areas.
I’m wanting to bring a jet ski and my boat. Where can I park them?
— We ask that any watercraft be parked in our overflow parking areas. There is more than enough room for a few boat and jet ski trailers as well as more vehicles.
Where is the boat ramp?
— The Public Boat Ramp is located just 4 minutes down the road from our home and it is open 24/7. There is parking for your vehicles and watercraft trailers there while you're out on the water. Directions to this as well as much more helpful info for planning ahead will be sent to you upon making a reservation.
Do you know where we can rent Jet Ski’s?
— Our guest favorite for years now is Bruno's Jet Ski's. Great guy and easy to work with. He has 8 jet ski's and a Pontoon boat. They come gassed up and ready to use should you schedule it that way. A link to his website is below.
Where can we rent a Pontoon Boat?
— Red Beards Boats can pick you up right off the home's dock! Link below to their Facebook for details.
How far is your home from the main tubing areas?
— The home is located 16 minutes from the New Braunfels tubing areas however there is a nearby tubing area just 10 minutes from the home. Link below for details.
Can a tubing shuttle service pick us up from your home?
— Yes. Our guests seem to like using Rockn' R Shuttle Service as they can bus over 20+ people over at a time to the tubing areas and back to the home later in the day. We recommend scheduling a pick up date ahead of time as their schedules can fill in fast in the summer months.
What area is the home located?
— River Haven is located on the Guadalupe River, is river front (right on the water), 12 minutes from New Braunfels, TX and 16 minutes to Gruene, TX and the main Tubing areas.
What is the neighborhood your home is in like?
— The home is located on a more private road with only 4 houses so privacy is great. The traffic is minimal with the only people on that road being guests from either our home or the 3 others. The part of the river it is located on is not the busy party area of the river but quiet and gives you the feeling of being secluded and away from it all. The only people on the river will be mostly home owners who live on the river.
Where is the nearest place to get groceries or gas?
— There are numerous places less than 10 minutes of the home to grab supplies such as Walmart, Valero's, HEB, Starbucks and many restaurants. Walmart & HEB offer Curbside Grocery Pick up if you wanted to order items ahead of time and pick them up without hassle before you get to the home. Locations are both located in Seguin, TX.
What should we pack and what does the home already have stocked?
— For a complete what to pack list, items not allowed and what the home already has stocked visit the link below.
I’d like to have my Wedding/Vow Renewal Service at your home.
— Link to our Wedding/Ceremony Policy down below.
What are some local events or festivities going on in the area at the time of my reservation?
— Link to the Event Calendar for our area below.
What are the Check In and Out times?
— Check In is anytime after 4pm the day of your arrival. Check Out is anytime before 12pm the day of your departure.
Can we have an earlier Check-In time and or a later Check-Out time?
— We ask that you contact us a week prior to your arrival to set up a possible earlier Check-In time as well as a later Check-Out time. It all depends on the home's availability schedule as we can get new reservations at anytime.
What forms of Payment do you accept?
— All Major Credit Cards Accepted.
Is there a Damage Deposit required?
— We do not require a Damage Security Deposit however our guest agreement includes a Credit Card Authorization Form to cover any documented damages or losses.
What other fees are there besides the normal nightly rate?
— There is a one time $675.00 Cleaning Fee and a 15% Lodge Tax.
When is payment due?
— 25% of your total reservation is due at time of booking. Remaining 75% isn't due until 60 days prior to your arrival date. See Booking Details below.
Can we bring our Dog and if so what is the deposit?
— Dogs are more than welcome! There is no deposit required. We allow up to 2 Dogs. There are a few things we ask when bringing your dog along. Link to those below.
We are tax exempt. What info do you need from me?
— Link to all specifics is below.
What should I do if I’m ready to book dates?
— If you'd like to book a reservation we ask that you please contact us as soon as possible or instant book online. We can get a new reservation at any time and sometimes dates slip away from groups within minutes of another group booking them ahead of the other. Once dates are booked we do not give them up.
How can I stay updated on new info about your home?
— Like us on Facebook, Follow us on Instagram & Sign up for our Newsletter for all things new and exciting about The River Haven!